سياسة الاسترجاع
At Sharifco Toys, we want every customer to receive the correct product in good condition. Please read our return and refund policy carefully before placing an order.
How to Request a Return
To start a return, exchange, or report a problem with your order, contact us first:
- WhatsApp / Phone: 0565492976
- Email: taher.sharifco@gmail.com
Please include your order number and, where relevant, photos of the item and packaging. Do not ship any item back without contacting us first — unauthorized returns may not be accepted.
Return and Exchange Period
Eligible items may be returned or exchanged within 7 days of receiving the order.
To qualify for a return or exchange, the item must be:
- Unused
- Unopened
- Undamaged
- In its original packaging
- Complete with all parts, accessories, manuals, labels, and free gifts if included
- In resellable condition
Sharifco Toys reserves the right to refuse returns or exchanges that do not meet these conditions.
Non-Returnable Items
We cannot accept returns or exchanges for:
- Opened or used toys
- Items damaged after delivery
- Items missing packaging, parts, accessories, manuals, or labels
- Items not in resellable condition
- Items returned after the return period
- Clearance, final sale, or promotional items marked as non-returnable
- Products that cannot be returned for hygiene, safety, or handling reasons once opened
Some toys may contain small parts, batteries, electronic components, or sealed packaging. Once opened, these items may not be eligible for return unless they are defective or incorrect.
Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or wrong item, please contact us:
- Within 48 hours of delivery for visible damage, missing parts, or an incorrect item
- Within 7 days of delivery for a defect discovered during normal use
You must provide:
- Order number
- Clear photos or videos of the product
- Photos of the packaging
- A description of the issue
If the issue is confirmed, Sharifco Toys may offer a replacement, exchange, store credit, or refund depending on product availability and the situation.
Please do not throw away the product or packaging before contacting us, as we may need them for inspection.
Return Shipping
Return shipping is the responsibility of the customer and is charged at the standard delivery rate, unless the return is due to a confirmed damaged, defective, or incorrect item sent by Sharifco Toys — in which case Sharifco Toys covers the return cost.
If the customer changes their mind, orders the wrong item, refuses delivery, or provides incorrect delivery information, the customer may be responsible for delivery, return, and re-delivery charges.
Orders outside the UAE: for deliveries to Oman, Bahrain, Saudi Arabia, Kuwait, and Qatar, return shipping is the customer's responsibility. International return costs may exceed the value of the product. Please contact us before returning any international order.
Refunds
Approved refunds are processed after the returned item is received and inspected, and are typically completed within 7 to 14 business days.
Refunds are issued to the original payment method where possible. Processing times may vary depending on the payment provider, bank, or card issuer.
Cash on Delivery refunds may be processed by bank transfer, store credit, or another method agreed by Sharifco Toys.
Shipping fees, Cash on Delivery fees, and other service fees are non-refundable unless the refund is due to a confirmed error by Sharifco Toys.
Exchanges
Exchanges depend on stock availability. If the requested replacement item is unavailable, we may offer store credit, an alternative product, or a refund where applicable.
Order Cancellations
Orders can only be cancelled before they are dispatched. Once an order has been shipped, it will be treated according to the return and refund policy.
Sharifco Toys reserves the right to cancel orders due to stock issues, pricing errors, suspicious activity, failed payment, failed order confirmation, or incorrect customer information.