Shipping policy

Thank you for shopping with Sharifco Toys. We deliver across the United Arab Emirates and to selected GCC countries.

UAE Delivery

  • Standard UAE delivery: AED 15 for orders below AED 199
  • Free UAE delivery on orders of AED 199 and above

Orders are usually processed and dispatched within 1 business day of order confirmation. After dispatch, UAE delivery usually takes 1 to 2 business days.

Most UAE orders arrive within 2 to 3 business days from the time the order is confirmed, depending on the delivery area, courier availability, and order volume.

Deliveries are not made on Fridays or public holidays.

GCC Delivery

We deliver to selected GCC countries including Saudi Arabia, Kuwait, Bahrain, Oman, and Qatar.

  • GCC delivery: AED 49.99
  • Free GCC delivery on orders of AED 299 and above
  • Estimated delivery time: 3 to 5 business days

GCC delivery times may vary depending on the destination, courier, customs processing, and local delivery conditions.

Any customs duties, import taxes, clearance charges, or local fees charged by the destination country are the customer’s responsibility unless clearly stated otherwise at checkout.

Cash on Delivery may not be available for all GCC destinations. Available payment methods are shown at checkout.

Order Confirmation

Sharifco Toys may contact customers by phone, email, or WhatsApp to confirm order details before dispatch. This may be required for Cash on Delivery orders, high-value orders, incomplete addresses, or orders flagged as a fraud risk.

If we cannot confirm an order or reach the customer, we may delay or cancel the order.

Cash on Delivery

Cash on Delivery is available for eligible UAE orders. Customers must prepare the full payable amount at the time of delivery.

Cash on Delivery is subject to maximum order value limits set by our delivery partners. Orders above these limits may require prepayment.

Delivery Address and Contact Details

Customers are responsible for providing a complete and accurate delivery address, phone number, and email address.

Sharifco Toys is not responsible for delays, failed deliveries, or additional delivery charges caused by incorrect or incomplete customer information.

Failed Delivery Attempts

Our delivery partner makes up to two delivery attempts. If both attempts fail because the customer is unavailable, does not answer, provides incorrect information, or refuses the order, the order is returned to us.

Additional delivery fees may apply for re-delivery.

For Cash on Delivery orders, repeated failed deliveries may result in cancellation of the order or restrictions on future Cash on Delivery purchases.

Delays

We do our best to deliver within the estimated time, but delivery may be delayed due to courier issues, weather, public holidays, customs processing, stock issues, payment verification, or events outside our control.

Delivery timelines are estimates and are not guaranteed unless specifically confirmed in writing by Sharifco Toys.

Damaged Packages During Delivery

If your package arrives visibly damaged, please contact us within 48 hours of receiving the order with your order number and clear photos or videos of the package and product.

We may request that the product and packaging be kept for inspection before approving a replacement, exchange, or refund.

Please see our Return and Refund Policy for full details.

Contact

For any question about your delivery, contact us:

  • WhatsApp / Phone: 0565492976
  • Email: taher.sharifco@gmail.com