FAQ | Shipping, Returns, Wholesale & Store Info | Sharifco Toys

Frequently Asked Questions ❓

Are your toys safe for young children?
Age suitability varies by product. Please check the product page, packaging and recommended age before purchase or use.

How long does delivery take?
Most UAE orders are delivered within 2–3 business days.

Do you offer free delivery?
Yes. UAE orders of AED 199 or more qualify for free delivery. Orders below AED 199 have an AED 15 delivery fee.

Can I return or exchange a product?
Yes, we accept eligible returns and exchanges. Please contact us within 7 days of receiving your order. The item must be unused and in its original packaging. Message us on WhatsApp at 056 549 2976 and we’ll guide you through the process.

Do you sell wholesale?
Yes. We supply retailers, online sellers, schools, nurseries and other businesses in the UAE and GCC. Apply through our Wholesale page and we’ll review your request and contact you with the available options.

Can I visit your store in person?
Yes. You can visit Sharifco Trading Co LLC in Al Ras, Dubai Spice Souk. Store hours are Monday to Saturday, 8:30 AM–8:30 PM. Sunday closed. We recommend shopping online for the widest selection.

How can I track my order?
Once your order has shipped, tracking details will be sent when available by email or WhatsApp.

I have a question not listed here — what do I do?
Message us on WhatsApp at 056 549 2976 or email taher.sharifco@gmail.com and we’ll be happy to help.